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Caring for Streatham

Westbury Chemist has been serving the Streatham community for over a decade, providing trusted healthcare with a personal touch

One Patient at a Time

Founded on the belief that quality pharmacy services should be accessible and patient-focused, we have grown into a cornerstone of local healthcare

Faster, Safer, Smarter Dispensing

See how our advanced pharmacy dispensing robot is transforming patient care in Streatham. Our state-of-the-art automated pharmacy system speeds up prescription processing, reduces errors, and frees up our pharmacists to provide expert advice

Get in touch

We truly value your feedback. Whether you have a question, want to share a positive experience, or suggest ways we can improve, we’re here to listen

Complaints and Concerns

If you wish to raise a complaint, please refer to the Complaints Section below for detailed instructions. We explain how to submit a formal complaint and the steps to escalate it if needed

Share Your Stories

We’d love to hear about the moments when our dedicated team has made a difference for you or your loved ones. Your kind words mean the world to us, and we’ll make sure our staff receives the recognition they deserve

Our Commitment

We aim to respond to your inquiries as quickly as possible. While we may not always be able to reply immediately, rest assured, we’ll get back to you promptly

We'll aim to get back to you within 24 hours.

Where are we?

Westbury Chemist

84-90  Streatham High Road, London, SW16  1BS

Get directions

  • Complaints Policy

    At Westbury Chemist, we strive to provide high-quality healthcare services to every customer. However, we understand that there may be times when we don’t meet your expectations, and we genuinely welcome your feedback to help us improve.

    Our Approach to Complaints

    All complaints are treated with dignity and respect.

    We thoroughly investigate every concern to identify areas for improvement.

    Your Privacy Matters

    In some cases, we may need to share confidential information with another healthcare professional, such as your GP, during the complaints investigation process. Please be assured that no information will be shared with third parties without your explicit consent.

    How to Make a Complaint

    If you wish to make a complaint, you can contact us using any of the following methods:

    Phone: 020 8769 1919
    Email: support@westburychemist.net
    Post: 84-90 Streatham High Road, London, SW16 1BS

    We are committed to handling your complaint promptly and ensuring a satisfactory resolution.

  • Professional Standards

    At Westbury Chemist, we are proud to uphold the highest professional standards in all our services. Our pharmacy is operated by qualified pharmacists and functions from a General Pharmaceutical Council (GPhC)-registered premises.

    Our Registration Details

    We operate under the GPhC premises registration number: 1041186.
    For more information about our registration, click here.

    Meet Our Superintendent Pharmacist

    Our Superintendent Pharmacist, Wole Ososami, is an independent prescriber with extensive experience in delivering safe, effective, and personalized healthcare.

    Our Commitment to Ethical Practice

    All our pharmacists adhere to the professional standards for ethics, conduct, and performance outlined by the Royal Pharmaceutical Society of Great Britain and the General Pharmaceutical Council. These standards ensure that every aspect of our care is patient-centered, safe, and compliant with regulatory requirements.

    By choosing Westbury Chemist, you can trust that your healthcare needs are being met by a dedicated and professional team.

  • NHS Complaints Policy

    If your complaint concerns an NHS service, such as dispensing NHS prescriptions, we are committed to addressing it promptly and fairly.

    How We Handle NHS Complaints

    Acknowledgement: We will acknowledge your complaint within 3 working days (Monday to Friday, excluding Bank Holidays). This may be done via phone, email, or letter.

    Investigation Timeline: Most complaints are resolved within 20 working days, but it will not exceed 40 working days in any case.

    Resolution and Apology: Where appropriate, we will always offer an apology and aim to resolve the issue to your satisfaction.

    Our Process

    Complaints are investigated by the area manager with oversight from the Superintendent’s team.

    All records of complaints are stored securely, ensuring we can learn from your feedback and improve our services.

    Our Commitment to You

    At Westbury Chemist, we take every complaint seriously and see it as an opportunity to improve. Your feedback helps us provide better care and ensures our commitment to high standards in all NHS services.
  • PROUD PARTNER
    Over 10 Years
  • SUPER FAST
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    Seven days a week
  • BEST PRICES
    Unbeatable value